Frequently Asked Questions About Our Cleaning Services
We want you to feel completely comfortable with the decision to have our team clean your home. We have put together some commonly asked questions about our service to help you determine if it is the right cleaning service for you.
If you don’t see an answer to your question here feel free to send us an online request or give us a call with your questions or to book your in-home assesment.
A Clean Sweep Services, Inc. guarantees professional quality work, excellent cleaning products and honest friendly staff. For a
prompt response, please call or text (360)587-0959 with any questions or concerns within the first 24 hours after your
appointment.
Click HERE to request an assesment online any time. We check our requests often and will respond during business hours with next steps.
Call or text (360) 587-0959 Monday to Friday 9am-4pm and we would be happy to speak with you.
No, but it is recommended. We feel it is important for home owners to take part in this 25 minute meeting. We want you to find the best fit for your service and want you to feel confident that we will be that service for your home.
We will do a walk through of your home and have you share your needs, pet peeves, trouble areas, and your expectations, we are there to listen, especially if you have worked with another cleaning company that didn’t quite hit the mark.
In-home assesments allow us to tailor the service to your needs and provide accurate pricing. There is absolutely no pressure or obligation to sign up for our service while we are at your home and no annoying sales tactics.
If you are unable to accommodate a walk through we are able to provide you a rough estimate for the cleaning of your home. Feel free to reach out on our request form here.
After your assessment is complete we will send a detailed quote for your consideration.
If you decide to move forward with us (and we sure hope you do!) you will need to approve your quote by signing online and pay your required deposit.
Once your approval is recieved, we will schedule and confirm your upcoming cleaning appointment(s).
If you are ready to schedule your assessment with us complete our request form here or give us a call.
The choice is yours!
We suggest the busier the home, the more frequently you should have us. We recommend weekly cleanings, but we understand not all homes and customers are the same.
If you need help deciding, here are some scenarios to help to determine your frequency.
Weekly Cleaning (recommended):
- more than three people in your home
- if you have large pets
- If you have multiple pets
Bi-Weekly Cleaning:
- Only two people live in the home
- You have small pets
Once Monthly Cleaning:
- There is just one person in the home
- There is only one small pet or no pets in the home
- If you have only one person in the home, or a couple with small pets
We also offer our customers call in, move in/move out and seasonal cleans. Reach out and book your free in-home estimate for any of our services or give us a call.
Yes, all reputable cleaning services should be. Even if our business isn’t a fit for your needs it is important to ensure the cleaning service you choose is licensed, bonded, and insured.
The State of Washington requires all businesses to hold a valid business license.
Bonding is not legally required in the State of Washington, however, we have chosen to implement this level of protection for our clients peace of mind when welcoming our team into your home. This insures that in the unlikely event that a dishonest act against you and was convicted of a crime, you would be reimbursed through the bond company for your loss.
Insurance coverage is not legally required for all cleaning service providers but your homes and belongings are valuable. We always exercise extreme diligence and care while cleaning our customers homes but in the unlikely event that something of monetary value was damaged in your home, we are insured to cover those damages.
We have been in business and serving Camas Washington, Washougal Washington, and areas of East Vancouver Washington since September of 1999.
No—there’s no long-term contract. Our ongoing clients are scheduled on a consistent weekly, bi-weekly, or monthly basis, and we aim to provide reliable service you can count on. If your needs change, you can cancel at any time between visits—just give us a call or send a text.
If payment isn’t left for our team (cash or check), we’ll email your invoice after each visit—due upon receipt. You can pay with any major card, save your information for future visits, or set up autopay. There’s also an option to add gratuity at checkout if you’d like.
No, sharing a key is not required. As long as we have a reliable way of entering your home such as someone there to let us in, a keypad code for your garage etc. Please note: If we are unable to access your home at the scheduled time of your cleaning, you will be charged a $25.00 lockout fee.
Approximately 50% of our customers choose to leave a key to their home with us which is always securely stored until your day of service and is never labelled by name or address to identify the key to your home.
